FAQ'S

Got questions about what it’s like to work with Serafina Travel? We’ve got answers! Find the most common questions we get from clients before they decide to work with us, below:

FREQUENTLY ASKED QUESTIONS

Why should I work with you to plan my vacation?


We work with you to develop custom itineraries that include unique experiences in the country you are exploring. Through our years as travel advisors, we've been able to develop strong relationships with travel partners, and we've figured out what works - and what doesn't - when it comes to a stress-free travel experience. We'd love to put our expertise and experience to work for you too!




Who is NOT a good fit for a Serafina Travel vacation?


Good question; we only want to work with clients who we know are going to get a lot of value out of our services. So if you're a hardcore do-it-yourselfer when it comes to planning your vacations, we're not a good fit - because we don't want to take the joy of planning away from you! Or, if your top concern is finding a bottom-dollar deal, you're better off using Expedia or another online booking engine. Those sites are designed to give you vacation options at the cheapest price (without concern for much else), whereas the trips we plan are more focused on value - creating an unforgettable experience that really makes your vaction investment worth it.




What size budget do you typically work with?


This depends on a lot of different factors, like when you plan to travel and how long you plan to spend on vacation. Generally speaking though, a minimum budget would be in the ballpark of $5,000 for a single family and go up from there (group budgets obviously start higher!).




What does it cost to work with you?


To cover our time researching your custom itinerary and being on call for support, we do charge a planning fee. Ouir fee varies and is based on trip complexity; we’ll be sure to share our fee with you during your complimentary consultation call, before we start working together. No surprises here!




How can we get started?


We like to start with a complimentary consultation call, so we can get to know more about your travel dreams and your family’s or group’s unique needs. To schedule your call, you simply fill out our trip planning form with a few trip details—then we'll contact you within 24 hours to arrange our chat! Psst … live in the Calgary area? Let us know; we love meeting local clients over coffee to discuss their trips!




Why do I fill out the form first?


We have you fill out the trip planning form first with a few details about your group or family’s needs and desired destinations, so that we can come to your complimentary consultation call with a few ideas to share with you! Filling out the form first allows us to go deeper on our call together.





Ready to get started planning your next spectacular, stress-free trip—or have more questions for us? Then let’s connect on a complimentary consultation call—simply fill out the short trip inquiry form to get started: