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FAQ'S

FREQUENTLY ASKED QUESTIONS

Why should I work with you to plan my vacation?


We work with you to develop custom itineraries that include unique experiences in the country you are exploring. Through our years as travel advisors, we've been able to develop strong relationships with travel partners, and we've figured out what works - and what doesn't - when it comes to a stress-free travel experience. We'd love to put our expertise and experience to work for you too!




Who is NOT a good fit for a Serafina Travel vacation?


Good question; we only want to work with clients who we know are going to get a lot of value out of our services. So if you're a hardcore do-it-yourselfer when it comes to planning your vacations, we're not a good fit - because we don't want to take the joy of planning away from you! Or, if your top concern is finding a bottom-dollar deal, you're better off using Expedia or another online booking engine. Those sites are designed to give you vacation options at the cheapest price (without concern for much else), whereas the trips we plan are more focused on value - creating an unforgettable experience that really makes your vaction investment worth it.




What does it cost to work with you?


To cover our time researching your custom itinerary and being on call for support, we do charge a planning fee. Ouir fee varies and is based on trip complexity; we’ll be sure to share our fee with you during your complimentary consultation call, before we start working together. No surprises here!




How can we get started?


We like to start with a complimentary consultation call, so we can get to know more about your travel dreams and your unique needs. You can find a time that works best for you here, then we'll contact you at the time you've chosen! Psst … live in the Calgary area? Let us know; we love meeting local clients over coffee to discuss their trips!




When should I start planning?


The earlier the better!





Ready to get started planning your next spectacular, stress-free trip—or have more questions for us? Then let’s connect on a complimentary consultation call.